Comunicación y atención al cliente - CFGS

This book aims at scaffolding language teachers, pre-service language teachers, and undergraduate students in the process of teaching and material design by helping them to become informed decision-makers in this endeavour. It also aims at leading foreign language teachers to reflect critically on some key concerns in our field as well as on their own beliefs, and to act consistently with that critical reflection to introduce, little by little, changes in daily practices that can ultimately transform students’ thinking. On this book, the authors discuss relevant elements related to...

Note: This book is available in several languages: Italian, Spanish.Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Key Features Our Yearly Top 1 Bestseller Endorsed by APMG - the official accreditor of OGC Key Content great for...

Entre los escombros que los ejércitos franceses e ingleses van dejando durante los años de las devastadora invasiones extranjeras a principios del siglo XIX, en medio del odio y del miedo, un joven, "instalado en el gusto de la nada" y en la espiral de locura que degrada toda creencia y esperanza, se une a los lanceros que luchan por la independencia. Pero esta lucha es también contra el padre, un afrancesado que en vano intenta inculcarle sus conocimientos foráneos, y, sobre todo, contra su maldito e irrefrenable amor incestuoso por Manuela, esa hermana infiel y desleal que traiciona...

Bebé ratón, qué juguetón! Bebé león, es un campeón! Bebé canguro, viaja seguro! En este libro están todos los bebés. Ahora tienes que contarlos.