Libros de Benchmarking (1 libros)

Over the past decade, social public services have been subject t o widespread reform and modernisation. Policy development has been in the area of costs, more coordinated provision and responsiveness t o user needs. At both national and EU levels, the importance of these services has been recognised, on account of their role in creating employment, combating social exclusion and contributing t o social protection. This report examines the impact of quality improvement initiatives on both services t o clients and working conditions. It represents a synthesis of studies from field research in...